COURSE NAME: 5119-Supporting Vista OS & Applications (4050)

Course length: 2 days

Overview:

This two-day instructor-led course provides students with the knowledge and skills to use a Windows Vista operating system image and application package deployment infrastructure to minimize the downtime at the Windows Vista client. The desktop support technicians can use this infrastructure to improve the support experience in the following scenarios:

• New installations
• Single computer migrations
• Single computer installations

The course also provides guidance on how to install application packages on Windows Vista computers for support scenarios that require application updates or reinstalls.

Prerequesite Courses:

• No Prerequisites listed for this course

Performance-based Objectives:

After completing this course, students will be able to:

• Plan and apply a troubleshooting methodology for an organization.
• Describe how the Windows Vista platform helps address troubleshooting requirements for important technical areas.
• Identify the most appropriate method to troubleshoot Windows Vista computers.
• Identify Windows Vista tools that can be used to help in the troubleshooting process.
• Identify important maintenance tools that will be used as part of IT operations for their organizations.
• Describe how monitoring and optimization tools in Windows Vista can be used to assist in troubleshooting and keeping computers performing optimally.

Course content:

Module 1: Preparing to Apply Desktop Images - This module explains how to describe the necessary steps required to prepare a computer for Windows Vista image deployment.

Module 2: Supporting Computers with Desktop Images - This module explains how to apply a Windows Vista operating system image to a target computer.

Module 3: Restoring and Validating User State - This module explains how to restore and validate user state on a newly deployed Windows Vista desktop image.

Module 4: Preparing to Install an Application Package - This module explains the steps required to prepare a Windows Vista computer for application installation.

Module 5: Creating and Deploying an Application Installation Package - This module explains how to create and deploy application installation packages to Windows Vista computers.

Module 6: Troubleshooting Application Installations - This module explains how to troubleshoot issues that are affect application package installation.