COURSE NAME: 2272-Implement and Support XP Professional (4050)

Course length: 5 days

Overview:

The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows XP Professional in a variety of stand-alone and network operating system environments. Customers have indicated that they require an in-depth training solution for implementing and supporting Windows XP Professional. Therefore, this course will address customers' needs for knowledgeable personnel that can support desktops running Windows XP Professional. This course is based on an interim build of Windows XP Professional.

Prerequesite Courses:

• A+ Operating Systems (4010) or equivalent knowledge
• Network+ (4011) or equivalent knowledge

Performance-based Objectives:

At the end of the course, students will be able to:

• Install Windows XP Professional and upgrade to Windows XP Professional. Automate an installation of Windows XP Professional by using answer files and Uniqueness Database Files (UDFs), or by using the System Preparation Tool in Microsoft Windows 2000. Configure and manage hardware on a computer running Windows XP Professional. Troubleshoot the boot process and other system issues. Configure Windows XP Professional to operate on Microsoft Windows networks. Configure the desktop environment, and use profiles to control desktop customization. Configure and support Transmission Control Protocol/Internet Protocol (TCP/IP). Configure and troubleshoot name resolution. Configure Windows XP Professional for networks running Novell NetWare and UNIX operating systems. Support remote users. Configure Windows XP Professional for mobile computing. Manage disks. Configure and manage file systems. Monitor resources and performance.

Course content:

Unit 1: Installing Microsoft Windows XP Professional

• Planning an Installation of Microsoft Windows XP Professional
• Installing Windows XP Professional from a Product CD
• Installing Windows XP Professional from a Server
• Upgrading to Microsoft Windows XP Professional
• Transferring User Settings by Using the USMT
• Performing Post-Installation Tasks
• Troubleshooting Failed Installations

Unit 2: Automating an Installation of Microsoft Windows XP Professional

• Introduction to Automating an Installation of Windows XP Professional
• Creating Answer Files
• Creating a Uniqueness Database File
• How Setup Uses Answer Files and UDFs
• Performing an Automated Installation of Windows XP Professional
• Introduction to Creating and Deploying an Image
• Preparing a Reference Computer
• Creating, Testing, and Deploying an Image Configuring Plug and Play Devices

Unit 3: Configuring Hardware on a Computer Running Microsoft Windows XP Professional

• Installing and Configuring Hardware Devices
• Working with Drivers
• Troubleshooting Hardware Devices

Unit 4: Troubleshooting the Boot Process and Other System Issues

• Examining the Windows XP Professional Boot Process
• Controlling System Settings During the Boot Process
• Changing Startup Behavior Using the Boot.ini File
• Using Advanced Boot Options to Troubleshoot Startup Problems
• Using the Recovery Console to Start the Computer
• Restoring a Computer to a Previous State

Unit 5: Configuring Microsoft Windows XP Professional to Operate in Microsoft Windows Networks

• Examining Workgroups and User Accounts
• Creating and Authenticating Local User Accounts
• Configuring Local Security
• Configuring Logon Options in a Workgroup
• Configuring Networking Options in a Workgroup
• Joining a Domain
• Operating in a Domain

Unit 6: Configuring the Desktop Environment

• Configuring User Desktop Settings
• Customizing the Desktop Environment
• Configuring System Settings
• Understanding How Profiles and Group Policy Affect Desktop Customization
• Using Remote Assistance

Unit 7: Configuring and Supporting TCP/IP

• Introduction to TCP/IP
• Examining Classful IP Addressing
• Defining Subnets
• Using Classless Inter-Domain Routing
• Configuring IP Addresses
• Troubleshooting IP Addresses

Unit 8: Configuring Names Resolution

• Determining TCP/IP Name Resolution Methods
• Configuring DNS Client Name Resolution and DNS Dynamic Updates
• Configuring Name Resolution on WINS Clients
• Working with LmHOSTS

Unit 9: Configuring Windows XP Professional for Networks Running Novell NetWare and UNIX Operating Systems

• Installing and Configuring Client Service for NetWare
• Interoperating with UNIX
• Configuring UNIX Interoperability
• Installing Windows XP Professional Client Features to Operate with UNIX Servers

Unit 10: Supporting Remote Users

• Establishing Remote Access Connections
• Connecting to Virtual Private Networks
• Configuring Inbound Connections
• Configuring Authentication Protocols and Encryption
• Examining the Remote Desktop Feature
• Configuring Computers to Use Remote Desktop
• Storing User Names and Passwords to Facilitate Remote Connections

Unit 11: Configuring Microsoft Windows XP for Mobile Computing

• Configuring Hardware for Mobile Computing
• Configuring Power Management Options for Mobile Computing
• Making Files, Folders, and Web Pages Available for Offline Use

Unit 12: Managing Disks

• Working with Basic Disks
• Working with Dynamic Disks
• Managing Drive Letters and Paths
• Preparing Disks When Upgrading to Windows XP Professional
• Managing Disks
• Defragmenting Volumes